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Your Bill of Rights
Washington Clients' Bill of Rights
The right to loyalty to you and your cause. I am on your side and am committed to place your interests first — even ahead of my own.
The right to be updated regularly and in a timely manner as to the progress of your case. I am committed to having at least one contact with every client every two weeks. At times it may be necessary to communicate more frequently, but this is a minimum.
The right to our respect. I treat every client the way I would want to be treated.
The right to expect a high level of competence from our firm and everyone who works here.
The right to know the truth about your case. While I am on your side, I will not sugar-coat the truth. I will tell you the good and the bad about your case and empower you to make the decisions that are best for you and for your family.
The right to prompt attention from me. I am absolutely committed to being responsive to the needs of my clients. If you call and I am not available, I will place you on the calendar for a telephone conference or in-person meeting with you. This is time that is set aside just for you.
The right to have your legal rights and options explained in plain English without legal mumbo jumbo. It is my job to know the law, and to explain it in real-world language to help you understand all of your options.
The right to a fair, written fee agreement with our firm. I review every word of my fee agreement with you at the beginning of our relationship. If you have any questions or concerns about our fee agreement at that time, or at any time, I want to know about it.
The right to have a fair attorney fee for the work I do. I am proud of the work I perform for my clients, and I believe it has great value, but you have a right to pay a fair fee for your attorney’s work. I discuss my fee at the beginning of our relationship, and believe it represents fair value for the service I provide.
The right to make the ultimate decisions on your case. It’s my job to provide you with access to the legal system and information that will empower you to make the right decisions for you. I will NEVER accept or reject an offer, or make any other major decision regarding the course of your case, without your approval. It is your body that was hurt and it is your money we’re fighting for. I never forget that I am working for you and not the other way around.
New York Client's Bill of Rights
You are entitled to be treated with courtesy and consideration at all times by your lawyer and the other lawyers and non-lawyer personnel in your lawyer's office.
You are entitled to have your attorney handle your legal matter competently and diligently, in accordance with the highest standards of the profession. If you are not satisfied with how your matter is being handled, you have the right to discharge your attorney and terminate the attorney-client relationship at any time. (Court approval may be required in some matters, and your attorney may have a claim against you for the value of services rendered to you up to the point of discharge.)
You are entitled to your lawyer's independent professional judgment and undivided loyalty uncompromised by conflicts of interest.
You are entitled to be charged reasonable fees and expenses and to have your lawyer explain before or within a reasonable time after commencement of the representation how the fees and expenses will be computed and the manner and frequency of billing. You are entitled to request and receive a written itemized bill from your attorney at reasonable intervals. You may refuse to enter into any arrangement for fees and expenses that you find unsatisfactory. In the event of a fee dispute, you may have the right to seek arbitration; your attorney will provide you with the necessary information regarding arbitration in the event of a fee dispute, or upon your request.
You are entitled to have your questions and concerns addressed promptly and to receive a prompt reply to your letters, telephone calls, emails, faxes, and other communications.
You are entitled to be kept reasonably informed as to the status of your matter and are entitled to have your attorney promptly comply with your reasonable requests for information, including your requests for copies of papers relevant to the matter. You are entitled to sufficient information to allow you to participate meaningfully in the development of your matter and make informed decisions regarding the representation.
You are entitled to have your legitimate objectives respected by your attorney. In particular, the decision of whether to settle your matter is yours and not your lawyer's. (Court approval of a settlement is required in some matters.)
You have the right to privacy in your communications with your lawyer and to have your confidential information preserved by your lawyer to the extent required by law.
You are entitled to have your attorney conduct himself or herself ethically in accordance with the New York Rules of Professional Conduct.
You may not be refused representation on the basis of race, creed, color, religion, sex, sexual orientation, age, national origin or disability.